Returns & Exchanges

No Return Only Exchange Policy

We at Lilylane by Simran are committed to providing the best customer experience possible. In order to ensure customer satisfaction, we have implemented a No Return Only Exchange Policy for all clothing purchases made on our website. Please carefully read and understand the following policy:

1. Eligibility:
- Exchanges are only allowed for clothing items purchased directly from our website.
- The item(s) must be in their original condition, unworn, unwashed, and with all tags attached.

2. Exchange Procedure:
- To initiate an exchange, customers must contact our customer service within 12 days from the date of delivery.
- Please provide the order number, item(s) you wish to exchange, and the reason for the exchange.
- Our customer service team will guide you through the exchange process and provide instructions on how to proceed.

3. Exchange Options:
- Customers can exchange the clothing item(s) for a different size, colour, or style, subject to availability.
- If the requested item is not available, we will offer a store credit or suggest an alternative item of equal value.

4. Shipping and Handling:
- Customers are responsible for the shipping costs associated with returning the item(s) for exchange.
- We recommend using a reliable shipping service with tracking information to ensure safe delivery.

5. Conditions for Exchange:
- Exchanges will only be processed upon receipt and inspection of the returned item(s).
- If the returned item(s) do not meet the eligibility criteria stated in point 1, the exchange request may be declined.

6. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer service immediately.
- We will arrange a return and exchange process for such items at our expense.

7. Final Sale and Non-Exchangeable Items:
- Some items may be marked as "Final Sale" and cannot be exchanged under any circumstances.
- Accessories, undergarments, and personalised/customised items are generally non-exchangeable.

8. Policy Amendments:
- Lilylane by Simran reserves the right to modify or update this policy at any time without prior notice.
- Any changes to the policy will be effective immediately upon posting on our website.

By making a purchase on our website, you acknowledge and agree to abide by this No Return Only Exchange Policy. We appreciate your understanding and cooperation. For any further questions or concerns, please contact our customer service team.